Five-star reviews without asking at the wrong time

Why do most review requests go unanswered?

Review requests usually go out on a schedule, weeks after the install and with no context. They reach homeowners at random moments, sometimes right after a problem.

When is the right moment to ask?

The best moment is right after something went well: a fault fixed before the homeowner noticed, a question answered at night, a visit that finished on time.

• Right after a quick fix
• After a helpful answer
• When the system has a strong month

How does this lead to referrals?

A homeowner who just left a five-star review is often happy to recommend their installer. Gadi follows up with a simple referral offer, in the installer's name, and hands interested neighbors to the team.

Ask when they are smiling, not when they are waiting.