1Introduction
Gadi.ai is an AI service operations platform provided by Gadi Inc. (“Gadi,” “we,” “us,” or “our”) that helps businesses manage post-installation energy operations through AI-powered monitoring, support, workflow automation, analytics, and customer engagement tools.
This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, use the Gadi.ai platform, communicate with us, receive messages from us, or otherwise use our services (the “Service”).
2Information We Collect
We may collect the following types of information:
- Account and contact information: name, email, phone number, company, role, login credentials, preferences, and support history.
- Billing and purchase information: subscription details, invoices, payment status, billing address, and related transaction information. Payment card details may be processed by our payment providers.
- Energy and system data: solar system information, device or asset data, production data, alerts, performance data, maintenance information, and related telemetry.
- Customer and end-user data: information about customers, homeowners, system owners, service tickets, communications, support interactions, and related records provided or connected by our business customers.
- Integration data: data from connected systems such as inverter portals, CRMs, ERPs, ticketing tools, communication platforms, cloud services, and data providers.
- AI interaction data: prompts, messages, questions, responses, outputs, summaries, recommendations, and feedback generated through the Service.
- Usage and device data: IP address, browser type, device information, operating system, pages viewed, actions taken, and similar usage information.
- Cookies and tracking data: cookies and similar technologies used for website functionality, analytics, security, preferences, and performance.
- SMS and messaging data: phone number, message content, message history, delivery status, and opt-in/opt-out status when you receive messages from us.
3How We Use Information
We use information to:
- provide, operate, secure, and improve the Service;
- create and manage accounts;
- connect integrations and process data from connected systems;
- generate alerts, diagnostics, forecasts, recommendations, summaries, and AI-assisted outputs;
- provide customer support, onboarding, training, and account management;
- process payments, invoices, renewals, and subscriptions;
- communicate service updates, security notices, support messages, and account information;
- operate SMS, email, WhatsApp, voice, and other messaging programs;
- analyze usage, performance, reliability, and product effectiveness;
- prevent fraud, abuse, unauthorized access, and security incidents;
- comply with legal obligations and enforce our agreements.
4Customer Data and End-User Data
Gadi is primarily a B2B service provider. Our business customers may connect or provide data about their own customers, employees, contractors, homeowners, system owners, systems, tickets, and communications.
Where we process this data on behalf of a business customer, we do so according to that customer’s instructions and applicable agreements. The business customer is responsible for providing required notices and obtaining required consents from its own customers and end users.
5AI and Model Improvement
We may use data to operate, evaluate, secure, and support the Service, including AI-assisted features, diagnostics, workflows, prompts, analytics, and performance.
We may use aggregated or de-identified data for analytics, benchmarking, product improvement, forecasting, security, and research. We maintain and use such data only in de-identified form, apply technical measures reasonably designed to prevent re-identification, do not attempt to re-identify it, and require any recipient of it to do the same.
Unless otherwise agreed in writing, Gadi does not use identifiable customer or homeowner information to train general-purpose or shared artificial-intelligence models, and does not allow third-party model providers to do so.
6Legal Bases for Processing
Where required by law, we process personal information based on one or more of the following legal bases:
- your consent;
- performance of a contract;
- compliance with legal obligations;
- our legitimate interests, including providing, securing, improving, and marketing the Service;
- the instructions of our business customers, where we act as a service provider or processor.
7How We Share Information
We do not sell personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined under applicable privacy laws.
We do not sell SMS opt-in data or consent, and we do not share SMS opt-in data or consent with third parties for unrelated marketing purposes.
We may share information with:
- service providers and contractors who help us provide, host, secure, support, analyze, and improve the Service;
- payment processors for billing and payment processing;
- integration, messaging, cloud, analytics, AI infrastructure, and communication providers;
- business customers, where information relates to their account, users, systems, customers, or end users;
- professional advisors, such as lawyers, accountants, auditors, and insurers;
- authorities or third parties where required by law, legal process, or to protect rights, safety, or security;
- successors in connection with a merger, acquisition, financing, reorganization, or sale of assets.
8Cookies and Tracking
We use cookies and similar technologies for website functionality, security, preferences, analytics, and performance.
Our website may use third-party tools, including hosting, analytics, and website-service providers. You can manage cookies through your browser settings or any cookie banner or preference tool available on our website.
9Data Retention
We retain personal information for as long as needed to provide the Service, operate our business, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and preserve legitimate business records.
Retention periods may vary based on the type of information, customer agreement, legal requirements, and technical backup cycles.
Where we provide monitoring or reporting services to a partner, we retain connected fleet data for as long as we provide those services, and delete it on request, on disconnection, or where the account has been inactive for twenty-four months.
10International Data Transfers
We may process and store information in the United States, the European Economic Area, and other countries where we or our service providers operate. Where required, we use appropriate safeguards for international transfers of personal information.
11Security
We use reasonable technical, organizational, and administrative measures designed to protect personal information. However, no system, transmission, or storage method is completely secure.
12Your Rights and Choices
Depending on your location and relationship with Gadi, you may have rights to access, correct, delete, receive a copy of, object to, restrict, or withdraw consent for certain processing of your personal information. You may also have the right to opt out of certain marketing communications or, where applicable, certain sales or sharing of personal information. To exercise privacy rights, contact us at info@gadi.ai. If your information is processed on behalf of one of our business customers, we may direct your request to that customer.
13SMS Privacy
If you opt in to receive SMS messages from Gadi, we may collect and process your phone number, message content, message history, delivery status, and consent status. We use this information to provide requested messages, service updates, support, alerts, and related communications. You may reply STOP to unsubscribe or HELP for assistance. Message and data rates may apply. We do not sell, rent, or share SMS opt-in data or consent with third parties for unrelated marketing purposes.
14Children
The Service is intended for business use and is not directed to children. We do not knowingly collect personal information from children.
15Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice as appropriate. Continued use of the Service after an updated policy becomes effective means you accept the updated policy.