Questions installers ask
Straight answers about how Gadi works with your brand, your channels and your team.
Your brand and your customers
Is the AI agent white-labeled for our brand?
Yes. The AI operates entirely as an extension of your company. Homeowners interact with your brand's custom persona, reinforcing their relationship and trust with your business.
Do our customers know they are talking to an AI?
They are talking to your brand. How much you disclose is your call: the persona, the tone and the disclosure language are all yours to set, and your team can read every conversation.
Channels and integrations
What communication channels does Gadi support?
A premium, 24/7 experience across SMS text, web chat, and voice. Customers get instant, personalized answers without app downloads or hold times.
Which channels do you answer on?
SMS, web chat, voice, and the messaging apps your customers already use. No app download, no hold queue, no new number for them to learn.
Does Gadi integrate with our existing tools?
Yes. Gadi acts as an intelligent action layer that integrates directly into your existing CRM, ERP, and solar monitoring portals.
Coverage and diagnostics
Do you cover battery systems as well as solar?
Yes. Battery systems are in scope alongside solar, and the same monitoring, support and growth workflows apply to both.
How precise is the diagnostics?
It depends on the hardware. On micro-inverters we can see down to the individual panel; on string inverters we work at string level. Either way the output is a prioritized action, not a raw alert.
Pricing, setup and your team
How does pricing work?
Pricing is a subscription shaped to the size of your fleet and the capabilities you turn on. There are no public price tables; a short call sizes it to your installed base.
How long does it take to get running?
Connecting your monitoring platform, CRM and support channels takes minutes. What takes longer is deciding which workflows you want switched on, which is a conversation rather than an integration.
Does this replace our support team?
No. Routine questions are answered automatically; anything that needs judgement is escalated to your own team, with the system history and the conversation attached, so nobody starts from a blank page.
Talk to the team
See Gadi on your own fleet in a 30 minute demo.